Terms and Conditions

Terms and Conditions

These Terms and Conditions (together with our Privacy Policy and Cookie Policy) form the contract between Max V. Koenig Limited (“we/us”) and you (“you”) and sets out the legal terms and conditions (the “Terms”) on which we sell any of the products (the “Products”) listed on our website www.maxvkoenig.com as amended by us from time to time) (the “Website”) to you.

Please read these Terms carefully and make sure that you understand them before ordering any Products from the Website. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.

We may amend these Terms from time to time as set out in Clause 6. Please check the Website for the latest Terms to ensure you understand the terms which will apply at the time.

If you wish to return a Product, the conditions set out at Clause 8.10 will apply. Please read these conditions carefully before using the Product as any use of a Product may affect your right to return it.

Information About Us

1.1. We are Max V. Koenig Limited, a company incorporated and registered in England with company number 09583339, whose registered address is 1 Printing House Yard, Hackney Road, London, England, E2 7PR.

1.2. If you wish to contact our customer service team, please email us as shop@maxvkoenig.com.

1.3. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

Our Products

2.1. The images of our Products on the Website are for illustrative purposes only. We cannot guarantee that your device’s display of the colours accurately reflect the colour of the Products. Any Products you order may therefore vary slightly from those images.

2.2. Although we have made every effort to be as accurate as possible, because our some of our Products are handmade, all sizes, weights, capacities, dimensions and measurements as indicated on our website may have a small percentage tolerance.

2.3. As our Products are made using bespoke materials, such as exotic leather, hides and skins, patterns, colours and texture may vary.

2.4. The packaging of the Product may vary from that shown in images on our Website.

Use of The Website

3.1. You may only purchase Products through our Website if you are at least 18 years of age. We may also specify additional requirements for all or any Products through our Website from time to time. By viewing, placing an order for Products or otherwise using our Website in any way, you are confirming that you agree to these Terms, that you are at least 18 years of age and that you comply with all such additional requirements specified by us as are applicable.

3.2. When making any order or request to us you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to make your order or request and that there are sufficient funds to cover the cost of the Products requested. It is your responsibility to inform us of any changes to these details as soon as possible.

3.3. It is your responsibility to ensure that you comply with the laws governing the purchase, import, transport and use of the Products in your jurisdiction, especially if your jurisdiction is outside England and Wales.

The Contract Between Us

4.1. Our shopping pages will guide you through the steps you need to take to place an order via our Website.

4.2. Please note that you may only place an order for a maximum of [5] Products at any one time.

4.3. Our order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each stage of the order process.

4.4. After you place your order and once payment has successfully been taken from the payment method you provided in respect of the Products included in that order, we will send you an email to inform you that the order has been accepted, your order number, and estimated delivery date (the “Order Confirmation”). Products that form part of a composite order may be accepted and dispatched to you at different times. You may receive separate Order Confirmations for each package. Each Order Confirmation and corresponding dispatch will conclude a separate contract of sale between us for the Products specified in that Order Confirmation.

4.5. If we are unable to supply you with a Product, for example because that Product is out of stock or no longer available, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have, we will inform you of this as soon as possible by e-mail and will not charge you for the Product.

Your Right to Make Changes

5.1. If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8 - your right to end the contract).

Our Right to Vary these Terms

6.1. We may amend these Terms from time to time. Please check back to the Website regularly and before you place an order to see if these Terms have been updated.

6.2. Every time you order Products from us, the Terms in force at the time of your order will apply to the contract between you and us.


7.1. The costs of delivery will be as displayed to you on our Website and will be charged in addition to the price of the Products.

7.2. We will deliver the Products you have ordered to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Please note that you may receive separate Order Confirmations for different Products in your order and Products in your order may be dispatched at different times.

7.3. Delivery shall be via DHL (or another non-trackable service) unless you select next day or nominated day delivery in which event delivery shall be by a courier or other trackable service selected by us.

7.4. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

7.5. Delivery of an order shall be completed when we deliver the Products to the address you provided to us (or tender delivery at that address). It is your responsibility to make arrangements to accept delivery on or a reasonable period after the estimated delivery time and the Products will be your responsibility from the time of delivery (or tendered delivery).

7.6. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, our courier will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.

7.7. If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 9.2 will apply.

Your Right to End the Contract

8.1. Our Products are only intended for sales to consumers. As a consumer, you have a legal right to change your mind within 14 days after you have received the goods and receive a refund.

8.2. Please note that the cancellation right at Clause 8.1 above does not apply in the case of certain Products, where this is indicated in the relevant Product’s description, or where the Product is made to your specification or is personalised. Please read the Product description carefully before placing an order. Advice about your legal right to cancel your contract is available from your local Citizens' Advice Bureau or Trading Standards office.

8.3. To cancel an order of a particular Product, you just need to let us know that you have decided to cancel. The easiest way to do this is by contacting us at shop@maxvkoenig.com. Or you can complete the Model Cancellation Form on our Website. We will e-mail you to confirm we have received your cancellation request.

8.4. Please include full details of your order in your cancellation notice, including your order number, to help us to identify it and process your request. If you send us your cancellation notice by e-mail then your cancellation is effective from the date you send us the e-mail. For example, you will have given us notice in time as long as you e-mail us before midnight on the last day of the cancellation period.

8.5. If you end the contract for any reason after the Products have been dispatched to you or you have received them, you must return them to us. Please see Clause 8.10 for details on returning your Products.

8.6. We will pay the costs of return:

8.6.1. if the Products are faulty or misdescribed; or

8.6.2. if you are ending the contract because we have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

8.7. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

8.8. If we are responsible for the cost of return, the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

8.9. If you cancel an order we will:

8.9.1. refund you the price you paid for the Product(s) in that cancelled order to the same payment method which was used to purchase the Product(s) from the Website. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

8.9.2. make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the Products back from you in their original packaging (or, if you have not received the Product from us, within 14 days after you inform us of your decision to cancel the order).

8.10. Returning your Product:

8.10.1. you must return the Product you wish to return to us for a refund at our returns address without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Products in your order. We will email you on receipt of the returned Product and process any return requests accordingly.


8.10.3. the original delivery note or full valid details of your order should be included in the returned parcel together with all labels/tags intact in order for the return to be processed correctly. Returned parcels can be held by the returns department and not processed if the parcels received cannot be identified by the details provided within the package.

8.10.4. you must return the Products in their original packaging. Parcels may be rejected by us if they are received damaged due to unsecure packaging.

8.10.5. you can either send your Products back to us via post, or hand it to our authorised carrier (if this option is available to you as specified in your Order Confirmation). If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection, further details of which will be provided in the Order Confirmation.

8.10.6. If you return Products to us by post, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method which requires a signature on delivery. Any cases of non-delivery of returned Products will not be considered without a valid receipt for the full postage (including DHL or any other courier service used).

Our Rights To End The Contract

9.1. We may end the contract for a Product at any time by writing to you if:

9.1.1. you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;

9.1.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products, for example, your delivery address; or

9.1.3. you do not, within a reasonable time, allow us to deliver the Products to you.

9.2 If we end the contract in the situations set out in Clause 9.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

If There’s A Problem With The Product

10.1. We are under a legal duty to supply Products that are in conformity with these Terms. If you have any questions or complaints about the Product, please contact us at shop@maxvkoenig.com.

Price and Payment

11.1. The price of a Product will be displayed on our Website and will include any applicable VAT (or other applicable tax). We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 11.3 for what happens if we discover an error in the price of the Product you order.

11.2. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

11.3. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

11.4. You can only pay for Products using a debit card or credit card or other payment method in each case which is approved by us.

11.5. Payment for the Products and all applicable delivery charges are due in Pounds Sterling in advance, unless otherwise stated. Any currency conversions shall be carried out by your own bank at your cost.

Our Liability to You

This Clause 12 does not affect your statutory rights as a consumer.

12.1. If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of these Terms but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time an order was placed on the Website.

12.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products

12.3. The Products are only supplied for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes and we have no liability to you for any indirect or consequential loss or damage or loss of profit, loss of business, business interruption, or loss of business opportunity.

12.4. Our total liability to you in respect of any losses arising as result of non-delivery of the Products ordered by you shall in no circumstances exceed the cost of the Product(s) ordered but not delivered.

12.5. This Clause 12 shall survive termination of the agreement between you and us.

How We Use Your Personal Information

13.1. We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you.

Intellectual Property Rights

14.1. We are the owner or licensee of all intellectual property rights in the Website, including both the design, trademarks, logos and copyright of the Website, and such rights as are featured in/on the content showcased on or available for purchase through the Website.

14.2. You agree not to copy (in whole or in part and in any medium), nor adapt, modify or commercially exploit any of such intellectual property rights, whether they exist in or relate to the Website, any of the Products or any other rights belonging to us our licensors.

Other Important Terms

15.1. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

15.5. These Terms are governed by English law and you agree that the English courts will have non-exclusive jurisdiction.